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Captive portal not loading? Guest data question? We have quick fixes, common answers, and a direct line to the team.

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Most answers are already in the Help Centre

Step-by-step guides, portal setup walkthroughs, integration docs, and troubleshooting articles. Available 24/7, no ticket needed.

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Common issues

Captive portal not showing? Try these first.

These steps resolve most guest WiFi captive portal issues in under two minutes — no ticket needed.

Guests not seeing the portal on iPhone

iOS sometimes misses the automatic portal prompt. This reset fixes it in under a minute.

1 Ask the guest to go to Settings, tap Wi-Fi, then tap the (i) next to your network and choose Forget This Network

2 Turn Wi-Fi off. Wait 30 seconds. Turn it back on and reconnect

3 If the portal still does not appear, open Safari and go to neverssl.com to force the redirect

Guests not seeing the portal on Android

Android handles portal detection differently. Try these steps in order.

1 Ask the guest to connect to your Wi-Fi and pull down the notification shade

2 If a Sign in to network notification appears, tap it

3 If no notification appears, open Chrome and go to neverssl.com to trigger the portal manually

Testing whether your portal is working

Use this method to confirm the portal is live and reachable on any device.

Portal page loads: everything is working. The guest can complete the sign-in form.

White or blank page: this is typically a walled garden configuration issue on the network. Check your router or controller settings to ensure the portal URL is whitelisted.

Page does not load at all: confirm the device is connected to the correct Wi-Fi network and try again.

Connect to your venue Wi-Fi, open a browser, and go to neverssl.com. It uses plain HTTP to reliably trigger the portal redirect on any device or OS.