Your booking system knows the booker.
It knows nothing about the table.
CaptiveWiFi is a guest WiFi platform for hospitality. Every guest who connects — walk-in or regular — is captured to your CRM, enrolled in loyalty and identified. In 15 seconds.
What is CaptiveWiFi?
CaptiveWiFi is a guest WiFi and captive portal platform built exclusively for hospitality — restaurants, bars, hotels, coffee shops and multi-venue groups. When a guest connects to your WiFi, a branded login page captures a verified, GDPR-compliant email and can enrol them in your loyalty programme in about 15 seconds, with no app and no second form. Returning guests are recognised automatically and welcomed by name. That single login becomes a first-party guest profile that syncs live to your CRM, loyalty and marketing tools across 50+ integrations, and appears on a real-time dashboard your front-of-house team can see. Crucially, you own that guest data — your venue is the data controller, and CaptiveWiFi never sells it or uses it for its own marketing, sharing it only with the integrations you choose to connect and our infrastructure providers, under GDPR data-processing agreements, or where disclosure is required by law. CaptiveWiFi works with existing WiFi hardware from 18+ vendors, is used by 1,847 hospitality venues, and is free forever for a single venue.
Saturday night.
87 booked. 40 walked in.
You know nothing about the 40.
Your reservations system captures everyone who plans ahead. But 30 to 40% of your covers tonight walked in without a booking. No CRM record. No loyalty profile. No idea if they have been before.
And even for the table that booked, you have one name and one email for a table of four. The other three leave as strangers.
Aggregated across 1,847 venues, 2024–2025
Tonight's service
127 covers. Here's what you actually know.
Every guest who connects to WiFi is captured, identified and synced to your CRM within seconds
From unknown guest
to known customer.
In seconds.
The moment a guest connects to your WiFi, they stop being a stranger. Their identity is captured, your CRM is updated, and loyalty is triggered automatically.
Your team sees it live. Your marketing reacts the same day. No manual work. No missed opportunity.
Eight connected modules.
One platform.
Built exclusively for hospitality. Every feature connects to the next.
Every vertical.
One platform.
Your guests are connecting.
Are you recognising them?
Join 1,847 hospitality venues turning guest WiFi into their most valuable source of first-party guest data.
No credit card needed. Free plan available. Setup in 30 minutes.