Tackling No-Shows in Hospitality - A Titans Hospitality Event

I was honoured to be on the panel at this fantastic Hospitality Titans ™️ event, talking about no-shows.

Quick facts from the lovely people at Zonal & Jocelyn de Goey

Top 5 reasons for #noshows

➡️27%🔹Having a change of plans

➡️21%🔹 Others with the group cancelling

➡️20%🔹People booking multiple venues

➡️20%🔹One member of the group falling ill

➡️15%🔹Forgetting about their booking

No-shows cost the industry an estimated🔹17.5 Billion a year, and Sunday is the most popular day for people not turning up.

The event was at Leaf & Cane at ⁠Hyatt Regency London Blackfriars⁠ on Thursday, May 23rd

We delved into a critical issue impacting hospitality venues—no-shows. Hosted by the amazing Jo Lynch⁠ from ⁠KAM Insight⁠, this Titans Talk panel featured industry experts who provided innovative strategies and practical solutions to mitigate no-shows that significantly affect revenue and operational efficiency.

The insightful discussion included expert panellists:⁠

➡️Aaron Solomon⁠, CEO & Co-founder of ⁠Ambl. ➡️⁠Edward Field⁠, Director of Sales & Marketing at ⁠Hyatt Regency London Blackfriars⁠

➡️⁠⁠Emma Bolton⁠, Account Director at ⁠Posh Cockney ™️⁠

➡️Myself, ⁠Adam Forman, Founder of CaptiveWiFi.io & tableready.io⁠

We explored actionable insights to enhance customer satisfaction and boost your bottom line. Thank the Titans sponsors, Howard Kennedy LLP⁠, ⁠Ambl.⁠, and Showerings Cider⁠, for their support. Tune in to uncover the valuable takeaways from this engaging panel discussion.